Fisco Cryptocurrency Exchange Inc. (the “Company” or “We”) respects your privacy. This Global Privacy Notice describes the types of Personal Information we collect, the purposes for which we collect that Personal Information, the other parties with whom we may share it and the measures we take to protect the security of the data. It also tells you about your rights and choices with respect to your Personal Information, and how you can contact us about our privacy practices.
Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.
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- Personal Information We May Collect
- How to Contact Us
Personal Information We May Collect
The Company may collect your Personal Information through various resources.
As a processor of cryptocurrency exchange and provider of related services, we obtain a limited amount of information in connection with your cryptocurrency transactions such as the financial institution, the member store, and other business partners.
In connection with this, the Company will preserve any order history of cryptocurrency related transactions (cash, credit, AirFX), order change history, order cancellation history, transaction history, order history of instant trading, cryptocurrency and Japanese Yen sent history, and cryptocurrency and Japanese Yen received history.
In addition, we may collect information about you from the other business partners that has promoted and/or promoting our products and service, or from a general information system.
The Company may provide you directly with products and services. To benefit from one or more of these products and services, you can submit information to us directly via various means including: (i) on our websites, (ii) in response to marketing or other communications, (iii) by a social media, (iv) by registering to our products and services, (v) through your participation in an offer, program or promotion, or (vi) in connection with practical or potential business relationships or employment relationships with us. We may also obtain Personal Information about you through your use of our products or services, from companies that use or facilitate our products or services, from publicly available sources, or from third party partners. Your Personal Information may also be passed on to us by your financial institution, or other business partners.
Below is an overview of the types of Personal Information we may collect in relation to programs we offer directly to you.
- Contact information (name, postal address or e-mail address, and phone number, etc.)
- Username and password
- Financial account information
- Transferring address for cryptocurrency remittance
- Contents provided by you (such as information related on chats)
- Social Media Account
- Identification code of the mobile device
- Geographical location data (such as postal address, IP address)
- Other information (such as language option, age, birth date, gender, profession, etc.)
We, our service providers and partners may collect certain information about you via automated means such as cookies and web beacons when you interact with our ads, mobile apps, or visit our websites, pages or other digital assets. The information we collect in this manner may include: IP address, browser type, operating system, mobile device identifier, geographical area, referring URLs and information on actions taken or interaction with our digital assets. A “cookie” is a text file placed on a computer’s hard drive by a web server. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is a technology that helps us identify when content has been accessed or visited.
We use this information to improve our online products and services by assessing how many users access or use our online products and services, which content, products and features of our online products and services most interest our visitors, what types of offers our customers like to see and how our online products and services perform from a technical point of view. For instance, we may use third-party web analytics services on our websites and mobile apps, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyze how visitors use our websites and apps.
We, our service providers and partners may also collect information about you to provide you with content and advertising tailored to your individual interests. The information collected for these purposes may include details about things like the particular pages or ads you view on our websites and apps and the actions you take on our websites and apps. In addition, some of our online products and services include advanced fraud prevention technology using behavioral-based data, such as keystroke timing, device accelerometer, scroll position and mouse-location. Please see the “Your Rights and Choices” section of this Global Privacy Notice to learn about your choices.
How We May Use Your Personal Information
The Company May Use Your Personal Information to:
Process your cryptocurrency transaction (including deposit and withdraw, cancellation on order, and any other activities related to dispute resolutions).
Protect against and prevent fraud, and other legal or information security risks, and also a purpose of managing the degree of risk relating to the integrity and safety of our payment network.
Create and manage your account you may have with us, and to respond to your requests.
To suggest campaigns, and manage, and a purpose to inform you (including contest, sweepstakes and any other marketing related activities).
Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of and optimizing our advertising; analyzing our products, services, websites, mobile apps and any other digital assets in order to facilitate their functionality; and performing due diligence reviews, accounting, auditing, billing, reconciliation and collection activities).
Anonymize Personal Information and prepare and furnish aggregated data reports showing anonymized information (including compilations, analyses, analytical and predictive models and rules, and other aggregated reports) for the purpose of advising our financial institutions, and other business partners regarding past and potential future patterns of spending, fraud, and other insights that may be extracted from this data.
As may be required by applicable laws and regulations, including for compliance with Know Your Customers, Anti-Money Laundering, anti-corruption and sanctions screening requirements, or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over our affiliates.
Comply with industry standards and our policies.
For other purposes for which we provide specific notice at the time of collection.
How We Share Your Personal Information
We do not sell or otherwise disclose Personal Information we collect about you, except as described in this Global Privacy Notice, as disclosed to you at the time of data collection or as described in our program specific privacy notice.
We may also share your Personal Information with financial institutions and other entities that to process cryptocurrency payment transactions and perform other activities that you request. Also with entities that partner with the Company in providing its products and services, including for fraud prevention and monitoring and third party identification services, to ensure the security of transactions and our payment processing system.
When we act as a service provider for third parties and provide them with Personal Information that we process on their behalf.
We may share your Personal Information with our service providers who perform services on our behalf for the purposes described in this Global Privacy Notice (or in the applicable program specific privacy notice). We require these service providers by contract to only process Personal Information in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the Personal Information they process on our behalf by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Personal Information.
As required under applicable law or legal process, or when we believe disclosure is necessary to protect individuals’ vital interests, to enforce our terms and conditions, prevent the Company against harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. In the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner that is consistent with our Global Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your Personal Information with any inquiries concerning the processing of that information.
Your Rights and Choices
You have certain rights regarding the Personal Information we maintain about you and certain choices about what Personal Information we collect from you, how we use it, and how we communicate with you.
You can choose:
Not to provide Personal Information by refraining from conducting cryptocurrency transactions or from submitting Personal Information directly to us. When we collect Personal Information from you, we indicate whether and why it is necessary to provide it to us, as well as the consequences of failing to do so. If you do not provide Personal Information, you may not be able to benefit from the full range of our products, services, and campaigns and we may not be able to provide you with the our products or services if that information is necessary to provide you with them, or if we are legally required to collect it in relation to the provision of such product or service.
To opt out of certain uses of information, which we collect about you by automated means, when you visit third-party websites and interact with our ads. We may use service providers to serve ads on those third-party websites. These ads may be customized and served based on the use of data we and our partners have collected on our websites and apps. In addition, some of our service providers and partners may collect information about your online activities over time and across third-party websites to customize and serve these ads. The Compnay ads are sometimes delivered with icons that help consumers (i) learn more about how their data is being used and (ii) exercise choices they may have regarding the use of their data.To tell us not to send you marketing emails by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from the Company.
You may have the right to request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
To update your preferences, ask us to remove your information from our mailing lists or submit a request to exercise your rights under applicable law, contact us as specified in the “How to Contact Us” section below.
If you have any questions, comments or complaints about this Global Privacy Notice and our privacy practices, or would like to update your privacy preferences, please see “How to Contact Us”, and send us the inquiry. We will take this issue as an opportunity and will take care of it. In order for the Company to correspond to your inquiry, please kindly inform us all the information and details on the issue occured. Once we receive all the relative information, we will investigate the issue within an appropriate period and try all the best as we could.
Also, if you provide us with any information or material relating to another individual, you must make sure that the sharing with us and our further use as described to you from time to time is in line with applicable laws, so for example you should duly inform that individual about the processing of her/his Personal Information and obtain her/his consent, as may be necessary under applicable laws.
The Company may transfer your Personal Information to other countries which may not have the same data protection laws as the country in which you initially provided the information, but we will protect your Personal Information in accordance with this Global Privacy Notice, or as otherwise disclosed to you.
We are globally spreading our business. We may transfer the Personal Information we collect about you between to several other countries, including the Japan, where we are headquartered.When we transfer your Personal Information to other countries, we will protect that information as described in this Global Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
How We Protect Your Personal Information
The security of your Personal Information is important to the Company. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the Personal Information you provide or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We use SSL encryption on a number of our websites from which we transfer certain Personal Information.
We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. We delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Features and Links to Other Websites
Our websites may provide links to other websites for your convenience and information.The websites and features may be operated by an individual company other than us. They may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or features you visit or use are not owned or controlled by the Company, we are not responsible for their content, any use of the websites, or the privacy practices of the websites.
Updates to This Global Privacy Notice
This Global Privacy Notice may be updated periodically to reflect changes in our Personal Information practices. The Company will post a prominent notice on relevant websites to notify you of any significant changes to our Global Privacy Notice and indicate at the top of the Notice when it was most recently updated. If we update our Global Privacy Notice, in certain circumstances, we may seek your consent.
How to Contact Us
If you have any questions, comments or complaints about this Global Privacy Notice and our privacy practices, or would like to update your privacy preferences, please send us a message through a submitting form in: contact form .
In order for the Company to correspond to your inquiry, please kindly inform us all the information and details on the issue occured. Once we receive all the relative information, we will investigate the issue within an appropriate period and try all the best as we could. If you are not satisfied with our response, you can raise your problem to the appropriate regulatory body in your jurisdiction to the extent permitted by applicable law.