・I have a backup code

Log in to Zaif with your backup code, suspend 2-Step Verification and
You will be able to resume Zaif’s service after resetting 2-Step Verification on your new device.


I don’t have a backup code

In the event that you do not have a backup code, we will suspend 2-Step Verification for you.
We kindly ask that you submit a support ticket with the following information.
1. Your name and the spelling of your name in furigana, as registered with Zaif
2. Your address, as registered with Zaif
3. The date upon which you registered with Zaif
4. Your record of exchanges
5. Your phone number, as registered with Zaif