There is the possibility that you forgot to enter your ID (code), or you requested the deposit
and we haven’t received your deposit yet.

Normally, a deposit in Japanese Yen is reflected within one business day,
but in the case it hasn’t been reflected, please check for any errors in the account name, target transfer account,
then inform us through the Contact page with the following information.

1.Your name registered to Zaif.
2.Your address registered to Zaif.
3.Your phone number registered to Zaif.
4.Deposit Date
5.Account Name of Depositor
6.Deposit Amount
*We are unable to reflect payment if the information you provide does not match, so please contact us with accurate information as much as possible.