Please contact us from the contact us page.
We will close your account after confirming your identity. We apologize for any inconvenience.
Please provide us with the below information.

1. Your name, and how to pronounce your name
2. Your address registered in Zaif
3. Date and time you registered on Zaif
4. Transaction history
5. Your phone number on Zaif
After closing your account, you will no longer be able to withdraw any Bitcoin, MonaCoin, or Japanese yen.
Please take steps to withdraw all remaining coins and Japanese yen in your account before closing your account.
Warning:
If the submitted information does not match our registered information, or if there is no registered information, or if the information is obviously not present, we may not be able to proceed with closing your account. Please be sure to enter your correct basic information before closing your account.