If you forgot your password, please contact us from the contact us page.

We will check your identity and issue a new password for you.
When contacting us, please include the following information in the message.

1. Your name, and how to pronounce your name
2. Your address registered in Zaif
3. Date and time you registered on Zaif
4. Transaction history
5. Your phone number on Zaif
If your account is locked after entering a wrong password several times, we will contact you using the submitted information.
If the submitted information does not match our registered information, or if there is no registered information, or if the information is obviously not present, we may withdraw from reissuing a password. Please be sure to enter your correct basic information before purchasing or selling.