If you are receiving the error message “Cannot verify token code” it is possible that either your token code is incorrect, or that you may have not entered the token code within the established time limit.
Please login by verifying the 6-digit token code displayed by your 2-step verification app, and properly enter it into the Zaif login page.

If you continue to be unable to login even after entering the token code,
we can take steps to temporarily disable 2-step verification.
If you wish to choose this option, please enter the following customer information, and send us your inquiry.

1. Your name and furigana character spelling used to register with Zaif.
2. Your address registered with Zaif.
3. The date you registered with Zaif.
4. Your transaction history.
5. Your phone number registered with Zaif.