Zaif Exchange / FAQ

FAQ

Registration

  1. How do I register to become a user?
  2. I don’t see Zaif’s confirmation e-mail in my inbox
  3. When the URL becomes invalid, an error page will show and you will not be able to register.
  4. I am having trouble selecting images for the “I am not a robot” page
  5. I can’t log in anymore
  6. I can’t log in now because I got a new phone. I would like to have 2-Step Verification suspended

Identification

  1. How can I verify my identity?
  2. How can I submit my identity verification documents?
  3. What documents do I need to submit for identity verification if I live outside of Japan?
  4. Can I make transactions even without confirming my identity?
  5. Once we confirm that the problems have been solved, we will process the identity verification documents.
  6. Can minors also register an account / verify their identities?
  7. I was asked for a selfie picture, what should I do?
  8. If you do not receive an authentication code (SMS)
  9. If I don’t have a cell phone will I not be able to complete the phone number verification?
  10. I can’t select or upload my identity verification documents.
  11. How many identity verification documents can you upload?
  12. What is an identification code?
  13. How can I make an identification code mailing request?
  14. My identity verification code hasn’t arrived. What happened?
  15. I received my identity verification code, where should I input it?
  16. Can I have my identity verification code resent to me?
  17. What is necessary for the identity verification of a corporate account?

JPY

  1. I don’t understand how to make a deposit.
  2. Where is the ID necessary for deposits listed?
  3. How long does it take for the deposit?
  4. Why isn’t my deposit being shown?
  5. What should I do if I forgot to include my ID at the time of transfer?
  6. What should I do if I entered the wrong target transfer account?
  7. Tell me how to make a deposit through Pay-easy
  8. I don’t understand how to make a withdrawal in Japanese Yen.
  9. How much is the withdrawal fee for Japanese yen?
  10. How long will it take for the Japanese Yen withdrawal to be transferred?
  11. Are there limits to deposits and withdrawals in Japanese Yen?
  12. Can overseas bank accounts be used for deposits and withdrawals in Japanese Yen?
  13. Is it possible to download the history of my Japanese Yen deposit and withdrawal transactions?
  14. I have Japan Post Bank registered, but my withdrawal is getting rejected. Why is this?
  15. [Insufficient Funds] is displayed when trying to make a withdrawal.

2FA

  1. Please tell me how to begin setting up 2-step verification.
  2. Will I be unable to setup 2-step verification if I do not have a smartphone?
  3. I do not understand what “token” is, please tell me what that means.
  4. I am getting a message that reads “Cannot verify token code” and am unable to login to Zaif.
  5. What is the backup code?

Btc

  1. What should I do if I get an error message when withdrawing BTC?
  2. How long does a BTC deposit take?
  3. I deposited BTC bu it doesn’t show. I want to know what is happening.
  4. I deposited BTC but it says “No transaction.”
  5. I don’t know how to withdraw BTC.
  6. I made a BTC deposit and want it to show up quickly.
  7. What is the fee for withdrawing BTC?
  8. How long does a BTC withdrawal take?
  9. Why is the withdrawal fee and the actual fee paid to miners different?
  10. Can I cancel a BTC withdrawal if I made a request by mistake?
  11. What should I do if it says “Invalid address” when I request a BTC withdrawal?

XEM

  1. I sent XEM to Zaif, but the transaction is not refelcted in my account
  2. What should I do if I sent XEM but forgot to attach a message?
  3. Where can I find the XEM payment address?
  4. What are the “Messages” used when withdrawing XEM?
  5. I received an error message when I withdrew XEM.

Counterparty Token

  1. What is “XCP”?
  2. I received FSCC and CICC at the FISCO Cryptocurrency Exchange, how do I transfer it to Zaif?
  3. How do I withdraw tokens?

Trading

  1. Can I not place market orders?
  2. Can I cancel my order?
  3. When I open the transaction history, or other CSV, the text is garbled. What should I do?

Instant Exchange

  1. Does XEM support Instant Exchange?
  2. Are there any restrictions for Instant Exchange?
  3. Tell me what the difference is between Instant Exchange and the exchange.
  4. Tell me about the timing of settlement completion for Instant Exchange.
  5. Where can I check my Instant Exchange transaction history?

Zaif Coin Reserve

  1. Please teach me how to set up a coin reserve.
  2. Can I do a trial registration for coin reserve?
  3. Which are the banks that support coin reserve?
  4. When will the withdrawal of coin reserves be?
  5. What should I do if I wish to change the bank account for my coin reserve?
  6. Why is there a fee incurred?
  7. Can I reserve currencies apart from BTC?
  8. Can I use Zaif coin reserve in Mizuho Bank and Japan Post Bank?
  9. Can I use the coin reserve with a credit card?
  10. What happens if there are insufficient funds for withdrawal in the current month?
  11. Will the assets not grow even when the withdrawal is on the 27th?
  12. Where can I check the transfer results and the fund history?
  13. What should I do if I wish to cancel the coin reserve?

Apps

  1. I want to sync my Zaif Exchange and mobile app account
  2. Is the “receipt address” different from the bitcoin address?
  3. Is the mobile app’s “exchange” different from the one on Zaif Exchange?
  4. What is a recovery passphrase?
  5. I forgot my recovery passphrase. Can issue me a new one?
  6. I forgot the 4 digit passcode. What should I do?
  7. Can I verify my identity on the mobile app?
  8. I want to use the BTC in my Zaif Exchange account on my mobile app.
  9. How do I change my priority settings on the mobile app?
  10. The BTC I sent to my mobile app receipt address is not showing in my portfolio assets.
  11. I sent BTC a few days ago, but it still says “Approval Pending” on the History page.
  12. What is the handling fee for sending BTC from the mobile app?
  13. Can you manage Monacoins and XEM on the mobile app?
  14. I received an “Insufficient Error” notification when trying to send a BTC payment.
  15. I received an “Unknown Error” notification with “Counterparty”
  16. I received an “Exceeds Balance” error notification when trying to send a BTC payment.
  17. I received a “Signature Failure” error notification
  18. I get a loading error every time I open the app.
  19. Can you use the chat function in the mobile app?

Others

  1. If Zaif is an exchange platform, does that mean it’s not a place to manage individual JPY/BTC/MONA? How is it different from a stock brokerage firm?
  2. How do I receive the Bitcoin address to be registered at MyPage on OKWave?
  3. How do I receive the money-making bonus, set at a maximum annual rate of 3.6%?
  4. Can I contact support over the phone?
  5. I received the message, “You cannot make a transaction because you are an EC business person.” What should I do?