Registration
- How do I register to become a user?
- I don’t see Zaif’s confirmation e-mail in my inbox
- When the URL becomes invalid, an error page will show and you will not be able to register.
- I am having trouble selecting images for the “I am not a robot” page
- I can’t log in anymore
- I can’t log in now because I got a new phone. I would like to have 2-Step Verification suspended
Account
- I forgot my password, what should I do?
- Account has been locked
- I get “account has been temporarily locked” message, and cannot log in.
- What if I want to use Google Open ID?
- I want to close my account
- My address has been changed. Should I change my address registered on Zaif?
- I want to change my email address
- What is the “label” in the bank account registration page?
- I want to change the bank account information that I have currently registered, or add more bank accounts.
- I want to stop receiving notification emails and email magazines
Identification
- How can I verify my identity?
- How can I submit my identity verification documents?
- What documents do I need to submit for identity verification if I live outside of Japan?
- Can I make transactions even without confirming my identity?
- Once we confirm that the problems have been solved, we will process the identity verification documents.
- Can minors also register an account / verify their identities?
- I was asked for a selfie picture, what should I do?
- If you do not receive an authentication code (SMS)
- If I don’t have a cell phone will I not be able to complete the phone number verification?
- I can’t select or upload my identity verification documents.
- How many identity verification documents can you upload?
- What is an identification code?
- How can I make an identification code mailing request?
- My identity verification code hasn’t arrived. What happened?
- I received my identity verification code, where should I input it?
- Can I have my identity verification code resent to me?
- What is necessary for the identity verification of a corporate account?
JPY
- I don’t understand how to make a deposit.
- Where is the ID necessary for deposits listed?
- How long does it take for the deposit?
- Why isn’t my deposit being shown?
- What should I do if I forgot to include my ID at the time of transfer?
- What should I do if I entered the wrong target transfer account?
- Tell me how to make a deposit through Pay-easy
- I don’t understand how to make a withdrawal in Japanese Yen.
- How much is the withdrawal fee for Japanese yen?
- How long will it take for the Japanese Yen withdrawal to be transferred?
- Are there limits to deposits and withdrawals in Japanese Yen?
- Can overseas bank accounts be used for deposits and withdrawals in Japanese Yen?
- Is it possible to download the history of my Japanese Yen deposit and withdrawal transactions?
- I have Japan Post Bank registered, but my withdrawal is getting rejected. Why is this?
- [Insufficient Funds] is displayed when trying to make a withdrawal.
2FA
- Please tell me how to begin setting up 2-step verification.
- Will I be unable to setup 2-step verification if I do not have a smartphone?
- I do not understand what “token” is, please tell me what that means.
- I am getting a message that reads “Cannot verify token code” and am unable to login to Zaif.
- What is the backup code?
Btc
- What should I do if I get an error message when withdrawing BTC?
- How long does a BTC deposit take?
- I deposited BTC bu it doesn’t show. I want to know what is happening.
- I deposited BTC but it says “No transaction.”
- I don’t know how to withdraw BTC.
- I made a BTC deposit and want it to show up quickly.
- What is the fee for withdrawing BTC?
- How long does a BTC withdrawal take?
- Why is the withdrawal fee and the actual fee paid to miners different?
- Can I cancel a BTC withdrawal if I made a request by mistake?
- What should I do if it says “Invalid address” when I request a BTC withdrawal?
Zaif Coin Reserve
- Please teach me how to set up a coin reserve.
- Can I do a trial registration for coin reserve?
- Which are the banks that support coin reserve?
- When will the withdrawal of coin reserves be?
- What should I do if I wish to change the bank account for my coin reserve?
- Why is there a fee incurred?
- Can I reserve currencies apart from BTC?
- Can I use Zaif coin reserve in Mizuho Bank and Japan Post Bank?
- Can I use the coin reserve with a credit card?
- What happens if there are insufficient funds for withdrawal in the current month?
- Will the assets not grow even when the withdrawal is on the 27th?
- Where can I check the transfer results and the fund history?
- What should I do if I wish to cancel the coin reserve?
Apps
- I want to sync my Zaif Exchange and mobile app account
- Is the “receipt address” different from the bitcoin address?
- Is the mobile app’s “exchange” different from the one on Zaif Exchange?
- What is a recovery passphrase?
- I forgot my recovery passphrase. Can issue me a new one?
- I forgot the 4 digit passcode. What should I do?
- Can I verify my identity on the mobile app?
- I want to use the BTC in my Zaif Exchange account on my mobile app.
- How do I change my priority settings on the mobile app?
- The BTC I sent to my mobile app receipt address is not showing in my portfolio assets.
- I sent BTC a few days ago, but it still says “Approval Pending” on the History page.
- What is the handling fee for sending BTC from the mobile app?
- Can you manage Monacoins and XEM on the mobile app?
- I received an “Insufficient Error” notification when trying to send a BTC payment.
- I received an “Unknown Error” notification with “Counterparty”
- I received an “Exceeds Balance” error notification when trying to send a BTC payment.
- I received a “Signature Failure” error notification
- I get a loading error every time I open the app.
- Can you use the chat function in the mobile app?
Others
- If Zaif is an exchange platform, does that mean it’s not a place to manage individual JPY/BTC/MONA? How is it different from a stock brokerage firm?
- How do I receive the Bitcoin address to be registered at MyPage on OKWave?
- How do I receive the money-making bonus, set at a maximum annual rate of 3.6%?
- Can I contact support over the phone?
- I received the message, “You cannot make a transaction because you are an EC business person.” What should I do?