Overview

This page will guide new Zaif users through the registration process and how to set up their Zaif account. It will also show you how to deposit and withdraw cryptocurrency.
You can move between the different topics using the menu on the left.
We have also listed some common problems that often occur when registering, making deposits, or making withdrawls.
If you continue to have problems after viewing this page, please try viewing our FAQ or contacting Support via the Inquiry page.

1. Things that need to be ready

The below items are necessary to register a Zaif account.



Required for Registration
    • E-mail Address

    • Smartphone

    • Personal Identity Documentation

(Driver’s License, My Number Card, Health Insurance Card, Public Utilities Bill)


    • Bank Account

(We recommend Sumishin SBI Net Bank for its ability to update your account in real-time, 24 hours a day)


2. Procedure for temporary user registration

仮登録時の同意画面


ユーザー登録の説明画面



2-1. Enter Your Email Address

Type your email address into the mail form on Zaif’s home page and click “Register”.

2-2. Click The Link in the Email
Please click the URL in the automatically generated email from Zaif.

2-3. Password Setup
Once you have registered your password, user registration is complete.

2-4. Login
Input the email address and password your registered with, and click the login button.

××Common Problems××
I didn’t receive the registration email..


There are many cases where the wrong email was input when registering.
Also, the email may have been deleted or prevented from being sent due to anti-virus software on your mail server.
Please see “I did not recieve my registration emailfor more information.


××Common Problems××
When I access the URL in the registration email, I recieve a message that says “This URL is invalid”.


The URL in the automatically generated email will expire within 24 hours of being sent. Please access the URL in the email in this time frame.

3. Procedure for identity verification registration


For the procedure for identity verification, please see the FAQ “How can I verify my identity?”.

4. Procedure for depositing Japanese yen

日本円入金画面

4-1. Go to the Japanese Yen Deposit Page
From the top of the Account page, click the Japanese Yen icon to go to the Japanese Yen Withdrawal/Deposit and History page.

4-2. Choose a Deposit Method
You can currently choose from three different deposit options. Please choose the deposit type you would like to use.
  • Money Transfer via Bank

  • Convenience Store Deposit

  • Pay-Easy Deposit

4-3. Entering Deposit
Enter the amount of money you would like to deposit and click the “Deposit” button.

4-4. Follow the Next Steps to Complete Your Deposit
Follow the instructions that appear on your screen to complete your deposit.
Please see below for more information about making a deposit.

You are all ready to begin trading!


 
    • Transfers from banks that occur outside of business hours will occur at the start of the next business day, so it may take some time for your account to show this deposit.

*We recommend making deposits via Jyushin SBI Net Bank, as they update their accounts in real time 24 hours a day.


  • Convenience Store and Pay-Easy deposits are supported 24 hours a day.

5. Differences between “Buy/Sell Crypto” and “Orderbook trading”



簡単売買の説明画面


Example Screen of the Instant Exchange


*On Wednesday, October 22nd, 2020, we have started handling FSCC (Fisco Coin), CICC (CAICA Coin), and NCXC (Nekusu Coin) at “Buy/Sell Crypto”.
*On Monday, July 2nd, 2018, we started handling XEM and ETH (Ethereum) at “Buy/Sell Crypto”.

5-1. What is the Instant Exchange?
Here you can easily buy and sell BTC / NEM(XEM)/MONA / ETH / FSCC / CAICA / NCXC.

5-2. How to Use the Instant Exchange
Enter an amount of Japanese yen, and then follow the purchasing flow.
If you are selling, input the amount of virtual currency you would like to sell, and then follow the sale flow.

Go to the Instant Exchange

取引所の説明画面


Example Screen of the Exchange


5-3. What is the Exchange?
The Exchange is a service made for traders, where multiple kinds of virtual currencies are traded between users.
*There are cases where a trade cannot be made immediately. This is based on factors such as the value entered for the buy/sell order, the market price at the time, or the number of buyers/sellers currently participating in the Exchange.

5-4. How to use the Exchange
There are three kinds of trades you can currently conduct.
    • Spot Trading

       

A simple to understand way for beginners to begin placing buy orders.


    • Margin Trading

       

You can also make leveraged trades using your own capital as collateral.


    • AirFX

       

You can made trades with leverage up to a maximum of 4x your margin with AirFx.

When you begin trading, you’ll have access to many different functions to assist you in making transactions: Multi-Functional Chart, Buy/Sell Orders Table, Stop Loss, Complete Transaction History, and Notifications.
You can also see the details of trades made by other users with the Public Trade History function. Try finding experienced traders and see what kinds of trades they are making.
*This only applies to traders who have made their trades public.

Go to the Exchange

6. Procedure for obtaining Bitcoin (BTC) deposit address

ビットコイン(BTC)の入金説明画面

We will show you an example of how to obtain a Bitcoin deposit address.

6-1. Go to the Bitcoin Deposit/Withdrawal and History Page
From the top of your Account page, click the Bitcoin (BTC) icon and proceeds to the Bitcoin (BTC) Deposit and Withdrawal Page.

6-2. Obtaining a Deposit Address
Click the “Obtain Bitcoin Deposit Address” button to acquire your Bitcoin deposit address.

6-3. Sending Currency
Please send your currency from your external wallet to the address you obtained.
When the currency is sent, it will be deposited into your account.
  • Your deposit address and withdrawal address are not the same.

  • Depending on the state of the BTC network, it may take some time for your deposit to process.

  • The deposit and withdrawal addresses are different for each kind of virtual currency. Please obtain the addresses for each kind of virtual currency you would like to make trades with.

7. Procedure for Bitcoin (BTC) withdrawal

ビットコイン(BTC)の出金説明画面

We will show you an example of how to withdraw Bitcoin (BTC).

7-1. Go to the Bitcoin Deposit/Withdrawal and History Page
From the top of your Account page, click the Bitcoin (BTC) icon and proceeds to the Bitcoin (BTC) Deposit and Withdrawal Page.
Click the “Withdrawal” button.

7-2. Entering the Withdrawal Address
Carefully copy and paste the correct address into the Withdrawal Address field.
If you are using the “Withdrawal Address Manager”, you can choose from addresses you have previously registered.
We recommend using the Withdrawal Address Manager to prevent any input mistakes when making a withdrawal.

7-3. Commence Bitcoin Withdrawal
Click the “Start Withdrawal” button.
  • Once you have withdrawn BTC, you cannot erase or reverse the transaction.

  • The withdrawal and deposit address are not the same. We cannot erase transactions or return your currency. Please be careful and do not try to deposit money into a withdrawal address.

  • The withdrawal handling fees are only an estimate. There may be cases where the actual handling fees that are incurred at the time of withdrawal are different from the estimate.

  • Depending on the state of the BTC network, it may take some time for your deposit to process.